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Legal

Customer Agreement

Last updated: December 21, 2025

Scope of services

  • Hosted digital wallet for buyers to load funds and pay participating merchants.
  • Loyalty accrual, redemptions, and buyer rewards tracking.
  • Bank connectivity via Plaid for account verification; ACH orchestration and payouts via Straddle.
  • Notifications via SMS/email for security, verification, and receipts.

Onboarding & verification

  • You must provide accurate contact details and pass phone verification before using the wallet.
  • Identity, fraud, and compliance checks may be performed by Straddle; bank account ownership may be verified by Plaid.
  • We do not store your bank credentials; Plaid tokens are used to authorize bank access.

Payments, loads, and limits

  • Wallet loads are initiated via linked bank accounts; settlement timing follows ACH clearing rules.
  • We may impose limits on wallet loads, payment amounts, or transaction velocity to manage fraud risk.
  • Refunds or reversals follow merchant policies and ACH rules; funds may be held if required for risk or compliance.

Data handling & privacy

  • We minimize data and do not retain personally identifiable data beyond what is strictly necessary for fraud checks and required records.
  • Bank account data flows through Plaid; ACH/payment events flow through Straddle; both are subject to their own privacy and security controls.
  • Security events and device/usage signals are logged to detect fraud; see Privacy Policy for retention and user controls.

Security & acceptable use

  • Keep your credentials secure; enable device security features where available.
  • Do not use VerdPay for unlawful activity, money laundering, or prohibited goods/services.
  • We may suspend or terminate access for suspected fraud, policy violations, or legal requirements.

Support & dispute resolution

  • Contact support for transaction questions or charge issues; we will coordinate with the merchant and bank partners as applicable.
  • Disputes related to ACH follow NACHA rules; card disputes (if applicable) follow card network rules.
  • We aim to resolve support cases promptly; unresolved issues may be escalated per applicable law.

Changes

  • We may update this Customer Agreement to reflect product or regulatory changes.
  • Material changes will be communicated through the app or by email; continued use after notice constitutes acceptance.